{"id":12667,"date":"2022-08-06T20:52:35","date_gmt":"2022-08-06T18:52:35","guid":{"rendered":"https:\/\/mytankscape.com\/terms_and_conditions\/"},"modified":"2026-04-18T02:53:52","modified_gmt":"2026-04-18T00:53:52","slug":"terms_and_conditions","status":"publish","type":"page","link":"https:\/\/mytankscape.com\/en\/terms_and_conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"12667\" class=\"elementor elementor-12667 elementor-13\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-78d8178 e-flex e-con-boxed e-con e-parent\" data-id=\"78d8178\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64bf780 elementor-widget elementor-widget-html\" data-id=\"64bf780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,600;1,400&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n\n<div class=\"mts-terms-en\">\n<style>\n  .mts-terms-en {\n    --bg: #070e12;\n    --surface: #0c1a20;\n    --border: rgba(0,210,180,0.12);\n    --accent: #00d2b4;\n    --accent-dim: rgba(0,210,180,0.08);\n    --text: #d8e8e5;\n    --muted: #6a8f8a;\n    --heading: #e8f4f2;\n    --rule: rgba(0,210,180,0.15);\n\n    background: var(--bg);\n    color: var(--text);\n    font-family: 'DM Sans', sans-serif;\n    font-weight: 300;\n    line-height: 1.75;\n    font-size: 15px;\n    position: relative;\n    overflow: hidden;\n  }\n  .mts-terms-en *,\n  .mts-terms-en *::before,\n  .mts-terms-en *::after { box-sizing: border-box; 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}\n    .mts-terms-en .toc ol { columns: 1; }\n    .mts-terms-en .section-body { padding-left: 24px; }\n  }\n<\/style>\n\n<div class=\"page-wrap\">\n  <header class=\"page-header\">\n    <div class=\"brand-tag\">MyTankScape<\/div>\n    <h1>User Terms<br><em>&amp; Conditions<\/em><\/h1>\n    <p class=\"meta\">Effective upon platform access &nbsp;\u00b7&nbsp; Last reviewed Mar 2026<\/p>\n  <\/header>\n\n  <nav class=\"toc\">\n    <div class=\"toc-title\">Contents<\/div>\n    <ol>\n      <li><a href=\"#s1\"><span class=\"num\">01<\/span> Introduction<\/a><\/li>\n      <li><a href=\"#s2\"><span class=\"num\">02<\/span> Platform Role<\/a><\/li>\n      <li><a href=\"#s3\"><span class=\"num\">03<\/span> Live Fish Disclaimer<\/a><\/li>\n      <li><a href=\"#s4\"><span class=\"num\">04<\/span> Orders &amp; Payments<\/a><\/li>\n      <li><a href=\"#s5\"><span class=\"num\">05<\/span> Delivery<\/a><\/li>\n      <li><a href=\"#s6\"><span class=\"num\">06<\/span> Refund &amp; DOA Policy<\/a><\/li>\n      <li><a href=\"#s7\"><span class=\"num\">07<\/span> Anti-Fraud Policy<\/a><\/li>\n      <li><a href=\"#s8\"><span class=\"num\">08<\/span> Customer Responsibilities<\/a><\/li>\n      <li><a href=\"#s9\"><span class=\"num\">09<\/span> Disputes<\/a><\/li>\n      <li><a href=\"#s10\"><span class=\"num\">10<\/span> Limitation of Liability<\/a><\/li>\n      <li><a href=\"#s11\"><span class=\"num\">11<\/span> Account Suspension<\/a><\/li>\n    <\/ol>\n  <\/nav>\n\n  <section class=\"section\" id=\"s1\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">01<\/span>\n      <h2>Introduction<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>Welcome to MyTankScape. By accessing or using the platform, you agree to be bound by these Terms &amp; Conditions.<\/p>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s2\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">02<\/span>\n      <h2>Platform Role<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>MyTankScape operates as a marketplace platform connecting customers with independent vendors \u2014 farms, merchants, suppliers, and hobbyists.<\/p>\n      <div class=\"callout\">\n        <strong>Note:<\/strong> We do not own, sell, or directly handle any listed products.\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s3\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">03<\/span>\n      <h2>Live Fish &amp; Livestock Disclaimer<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>All live fish and aquatic livestock are sold directly by vendors.<\/p>\n      <ul>\n        <li>MyTankScape does not guarantee survival after shipping<\/li>\n        <li>The platform is not responsible for losses caused by shipping, handling, or post-delivery conditions<\/li>\n        <li>The customer assumes full responsibility for proper acclimation and care<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s4\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">04<\/span>\n      <h2>Orders &amp; Payments<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <ul>\n        <li>Orders are placed via the platform but fulfilled by vendors<\/li>\n        <li>Payments are held temporarily in escrow<\/li>\n        <li>Payment is released only after successful delivery and confirmation<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s5\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">05<\/span>\n      <h2>Delivery<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <ul>\n        <li>Delivery is handled by third-party shipping providers or vendors<\/li>\n        <li>Delivery times are estimates and may vary<\/li>\n        <li>Customer must be available at the time of delivery<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s6\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">06<\/span>\n      <h2>Refund &amp; DOA Policy<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>Refunds are strictly limited to the following cases:<\/p>\n      <ul>\n        <li>Dead on Arrival (DOA) with valid proof<\/li>\n        <li>Incorrect item received<\/li>\n        <li>Missing quantity<\/li>\n      <\/ul>\n      <p style=\"margin-top:20px;\"><strong style=\"color:var(--heading);\">DOA Claims require:<\/strong><\/p>\n      <ul>\n        <li>Full unboxing video \u2014 sealed package + visible label + opening + condition<\/li>\n        <li>Submission within <strong style=\"color:var(--heading);\">2 hours<\/strong> of delivery<\/li>\n      <\/ul>\n      <div class=\"consequence\">\n        <p>Failure to comply results in automatic rejection of the claim.<\/p>\n      <\/div>\n      <p style=\"margin-top:20px;\"><strong style=\"color:var(--heading);\">No refunds for:<\/strong><\/p>\n      <ul>\n        <li>Improper acclimation by the customer<\/li>\n        <li>Customer delay in receiving the shipment<\/li>\n        <li>Missing proof or incomplete documentation<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s7\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">07<\/span>\n      <h2>Anti-Fraud Policy<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>Any attempt to:<\/p>\n      <ul>\n        <li>Submit false or fabricated claims<\/li>\n        <li>Manipulate or alter evidence<\/li>\n        <li>Abuse the refund system<\/li>\n      <\/ul>\n      <div class=\"consequence\">\n        <p>Will result in immediate account suspension or permanent ban.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s8\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">08<\/span>\n      <h2>Customer Responsibilities<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>The customer must:<\/p>\n      <ul>\n        <li>Provide accurate and complete information<\/li>\n        <li>Be available at the time of delivery<\/li>\n        <li>Follow proper handling and acclimation procedures<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s9\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">09<\/span>\n      <h2>Disputes<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>All disputes are reviewed based on submitted evidence. Platform decisions are final and binding.<\/p>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s10\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">10<\/span>\n      <h2>Limitation of Liability<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>MyTankScape is not liable for:<\/p>\n      <ul>\n        <li>Vendor actions or omissions<\/li>\n        <li>Product quality or condition<\/li>\n        <li>Shipping issues or delays<\/li>\n        <li>Losses occurring after delivery confirmation<\/li>\n      <\/ul>\n    <\/div>\n  <\/section>\n\n  <hr class=\"section-rule\">\n\n  <section class=\"section\" id=\"s11\">\n    <div class=\"section-header\">\n      <span class=\"section-num\">11<\/span>\n      <h2>Account Suspension<\/h2>\n    <\/div>\n    <div class=\"section-body\">\n      <p>We reserve the right to suspend or permanently terminate any account found to be in violation of these terms.<\/p>\n    <\/div>\n  <\/section>\n\n  <footer class=\"page-footer\">\n    <span class=\"footer-brand\">MyTankScape<\/span>\n    <span class=\"footer-note\">mytankscape.com &nbsp;\u00b7&nbsp; User Terms &amp; Conditions<\/span>\n  <\/footer>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>MyTankScape User Terms&amp; Conditions Effective upon platform access &nbsp;\u00b7&nbsp; Last reviewed Mar 2026 Contents 01 Introduction 02 Platform Role 03<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-12667","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/12667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/comments?post=12667"}],"version-history":[{"count":0,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/12667\/revisions"}],"wp:attachment":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/media?parent=12667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}