{"id":29520,"date":"2024-03-01T12:52:44","date_gmt":"2024-03-01T12:52:44","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/vegetables-elementor\/?page_id=19"},"modified":"2026-09-03T23:40:14","modified_gmt":"2026-09-03T20:40:14","slug":"shipping","status":"publish","type":"page","link":"https:\/\/mytankscape.com\/en\/shipping\/","title":{"rendered":"Shipping &#038; Delivery"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29520\" class=\"elementor elementor-29520\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-31f7516 e-flex e-con-boxed e-con e-parent\" data-id=\"31f7516\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebfdd0 elementor-widget elementor-widget-html\" data-id=\"4ebfdd0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- \n  mytankscape.com \u2014 Delivery &amp; 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margin: 0 0 14px; }\n  .mts-returns ul {\n    margin: 0 0 14px;\n    padding-left: 20px;\n  }\n  .mts-returns ul li {\n    font-size: 15px;\n    margin-bottom: 8px;\n    position: relative;\n    padding-left: 8px;\n  }\n  .mts-returns ul li::marker {\n    color: var(--mts-accent);\n  }\n  .mts-non-return {\n    background: #FFF7F0;\n    border-left: 4px solid var(--mts-warn);\n    padding: 16px 20px;\n    border-radius: 0 8px 8px 0;\n    margin-top: 16px;\n  }\n  .mts-non-return strong { color: var(--mts-warn); }\n  .mts-non-return p { margin: 4px 0 0; font-size: 14px; }\n\n  \/* \u2500\u2500 FAQ Accordion \u2500\u2500 *\/\n  .mts-faq-list { margin-bottom: 40px; }\n  .mts-faq-item {\n    border: 1px solid var(--mts-border);\n    border-radius: var(--mts-radius);\n    margin-bottom: 10px;\n    overflow: hidden;\n    transition: box-shadow 0.2s ease;\n  }\n  .mts-faq-item:hover { box-shadow: 0 2px 12px rgba(12,92,107,0.08); }\n  .mts-faq-item.active { border-color: var(--mts-accent); }\n  .mts-faq-q {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    padding: 18px 24px;\n    cursor: pointer;\n    background: var(--mts-white);\n    font-size: 15px;\n    font-weight: 600;\n    color: var(--mts-dark);\n    user-select: none;\n    gap: 16px;\n  }\n  .mts-faq-q:hover { background: var(--mts-light); }\n  .mts-faq-icon {\n    flex-shrink: 0;\n    width: 24px;\n    height: 24px;\n    border-radius: 50%;\n    background: var(--mts-light);\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    transition: transform 0.3s ease, background 0.3s ease;\n  }\n  .mts-faq-item.active .mts-faq-icon {\n    transform: rotate(45deg);\n    background: var(--mts-accent);\n    color: var(--mts-white);\n  }\n  .mts-faq-icon svg { width: 14px; height: 14px; }\n  .mts-faq-a {\n    max-height: 0;\n    overflow: hidden;\n    transition: max-height 0.35s ease, padding 0.35s ease;\n    padding: 0 24px;\n    background: var(--mts-light);\n  }\n  .mts-faq-item.active .mts-faq-a {\n    max-height: 300px;\n    padding: 18px 24px;\n  }\n  .mts-faq-a p {\n    margin: 0;\n    font-size: 14px;\n    color: var(--mts-muted);\n    line-height: 1.7;\n  }\n\n  \/* \u2500\u2500 Contact Banner \u2500\u2500 *\/\n  .mts-contact-bar {\n    background: linear-gradient(135deg, var(--mts-primary), var(--mts-accent));\n    border-radius: var(--mts-radius);\n    padding: 24px 32px;\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    flex-wrap: wrap;\n    gap: 16px;\n  }\n  .mts-contact-bar p {\n    color: var(--mts-white);\n    font-size: 15px;\n    margin: 0;\n    font-weight: 500;\n  }\n  .mts-contact-bar a {\n    background: var(--mts-white);\n    color: var(--mts-primary);\n    padding: 10px 24px;\n    border-radius: 8px;\n    font-weight: 600;\n    font-size: 14px;\n    text-decoration: none;\n    transition: opacity 0.2s;\n  }\n  .mts-contact-bar a:hover { opacity: 0.9; }\n<\/style>\n\n<div class=\"mts-delivery-page\">\n\n  <!-- Hero -->\n  <div class=\"mts-hero\">\n    <h2>Shipping &amp; Delivery<\/h2>\n    <p>Fast, reliable delivery across Egypt <\/p>\n  <\/div>\n\n  <!-- Intro -->\n  <div class=\"mts-intro\">\n    <p>We ship to all governorates in Egypt via Egypt's leading logistics providers with nationwide coverage and real-time tracking.<\/p>\n    <p>Orders within <strong>Cairo &amp; Giza<\/strong> are typically delivered within <strong>3\u20134 business days<\/strong> via our courier, and other governorates within <strong>4\u20136 business days<\/strong> depending on location. Orders containing items from more than one supplier may need an extra day or two to be consolidated before shipping. For Cairo &amp; Giza customers, we also offer <strong>24-hour express delivery<\/strong> and a <strong>weekly metro station pickup<\/strong> at a reduced cost \u2014 details below. We accept <strong>Cash on Delivery (COD)<\/strong> and online payment depending on the shipping method chosen. The exact delivery date and available payment methods are shown at checkout based on your delivery address and order contents.<\/p>\n  <\/div>\n\n  <!-- Steps -->\n  <h3 class=\"mts-section-title\">How It Works<\/h3>\n  <div class=\"mts-steps\">\n    <div class=\"mts-step\">\n      <div class=\"mts-step-num\">1<\/div>\n      <img decoding=\"async\" src=\"https:\/\/mytankscape.com\/wp-content\/uploads\/2024\/03\/vg-delivery-img-icon-1.svg\" alt=\"Place Order\" width=\"64\" height=\"64\" loading=\"lazy\">\n      <h4>Place Your Order<\/h4>\n      <p>Browse our store, add items to your cart, and complete checkout with COD or online payment.<\/p>\n    <\/div>\n    <div class=\"mts-step\">\n      <div class=\"mts-step-num\">2<\/div>\n      <img decoding=\"async\" src=\"https:\/\/mytankscape.com\/wp-content\/uploads\/2024\/03\/vg-delivery-img-icon-2.svg\" alt=\"Confirmation\" width=\"64\" height=\"64\" loading=\"lazy\">\n      <h4>Order Confirmation<\/h4>\n      <p>Receive an order confirmation via email and SMS with your order details and tracking number.<\/p>\n    <\/div>\n    <div class=\"mts-step\">\n      <div class=\"mts-step-num\">3<\/div>\n      <img decoding=\"async\" src=\"https:\/\/mytankscape.com\/wp-content\/uploads\/2024\/03\/vg-delivery-img-icon-3.svg\" alt=\"Track\" width=\"64\" height=\"64\" loading=\"lazy\">\n      <h4>Track Your Shipment<\/h4>\n      <p>Use your tracking number to follow your order in real time via tracking page or SMS link.<\/p>\n    <\/div>\n    <div class=\"mts-step\">\n      <div class=\"mts-step-num\">4<\/div>\n      <img decoding=\"async\" src=\"https:\/\/mytankscape.com\/wp-content\/uploads\/2024\/03\/vg-delivery-img-icon-4.svg\" alt=\"Receive\" width=\"64\" height=\"64\" loading=\"lazy\">\n      <h4>Receive &amp; Inspect<\/h4>\n      <p>Our courier delivers to your door. Inspect the package upon delivery and confirm receipt.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- Delivery Timeframes -->\n  <h3 class=\"mts-section-title\">Delivery Timeframes<\/h3>\n  <div class=\"mts-table-wrap\">\n    <table class=\"mts-table\">\n      <thead>\n        <tr>\n          <th>Destination<\/th>\n          <th>Estimated Delivery<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td>Cairo &amp; Giza (standard shipping)<\/td>\n          <td>3\u20134 business days<\/td>\n        <\/tr>\n        <tr>\n          <td>Other governorates<\/td>\n          <td>4\u20136 business days<\/td>\n        <\/tr>\n        <tr>\n          <td>Cairo &amp; Giza \u2014 express scooter delivery<\/td>\n          <td>Within 24 hours<\/td>\n        <\/tr>\n        <tr>\n          <td>Cairo &amp; Giza \u2014 metro station pickup<\/td>\n          <td>Next Friday or Saturday (depending on order date)<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n  <\/div>\n  <p class=\"mts-note\">Delivery times start from order dispatch, not placement. Orders placed on weekends or public holidays are dispatched on the next working day. The exact computed delivery date for your order appears next to each shipping method at checkout.<\/p>\n\n  <!-- Extra Delivery Options -->\n  <h3 class=\"mts-section-title\">Extra delivery options for Cairo &amp; Giza<\/h3>\n  <div class=\"mts-intro\">\n    <p>For Cairo &amp; Giza orders from a single, fully in-stock supplier, two extra options appear automatically at checkout:<\/p>\n    <p><strong>24-hour express delivery (scooter):<\/strong> via an Uber\/Didi\/inDrive courier. The trip fare (80\u2013250 EGP, depending on your area and time of day) is paid to the courier directly in cash on delivery, while the order total itself is paid in advance online (card\/wallet\/Fawry or an InstaPay transfer) \u2014 Cash on Delivery is not available with this option, since the courier only collects their own fare.<\/p>\n    <p><strong>Weekly metro station pickup:<\/strong> only 70 EGP. Order before Thursday 12:00 noon and pick up your order on Friday or Saturday from one of our available metro stations.<\/p>\n  <\/div>\n\n  <!-- Cash on Delivery -->\n  <h3 class=\"mts-section-title\">Cash on Delivery<\/h3>\n  <div class=\"mts-intro\">\n    <p>You can pay in cash at the time of delivery. Collection fee: 10 EGP, or 1% for orders over 1,000 EGP, capped at 20 EGP - non-refundable. Fees vary by address and weight, and may change if the order is modified.<\/p>\n    <p><strong>Cash on Delivery is available<\/strong> with shipping via a carrier or metro station pickup.<\/p>\n    <p><strong>Cash on Delivery is not available<\/strong> in the following cases:<\/p>\n    <ul>\n      <li>If you choose express delivery - the courier fare is paid in cash directly to the courier, and the order total must be paid online in advance.<\/li>\n      <li>If your total open orders exceed 5,000 EGP.<\/li>\n      <li>Some marketplace items from third-party sellers may not accept Cash on Delivery - if your cart contains one of those items, the option disappears for the whole order, not just that item.<\/li>\n      <li>A history of cancellations or delivery refusals may disable this option for future orders.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- Returns -->\n  <h3 class=\"mts-section-title\">Returns &amp; Exchanges<\/h3>\n  <div class=\"mts-returns\">\n    <p>If you receive a defective, damaged, or incorrect item, contact us within <strong>48 hours<\/strong> of delivery. We'll arrange a return pickup at no extra cost.<\/p>\n    <p><strong>For returns to be accepted:<\/strong><\/p>\n    <ul>\n      <li>Product must be in its original, unused condition with all packaging intact.<\/li>\n      <li>All accessories, manuals, and any free gifts included with the order must be returned.<\/li>\n      <li>Order confirmation or receipt required as proof of purchase.<\/li>\n    <\/ul>\n    <p>Once we receive and inspect the returned item, your refund or exchange is processed within <strong>7\u201314 business days<\/strong>. Refunds are issued via the original payment method. For COD orders, refunds are processed via bank transfer or Vodafone Cash.<\/p>\n    <div class=\"mts-non-return\">\n      <strong>Non-Returnable Items<\/strong>\n      <p>For hygiene and safety reasons: opened fish food, water treatments, live products, and any item marked as non-returnable on the product page cannot be returned.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- FAQs -->\n  <h3 class=\"mts-section-title\">Frequently Asked Questions<\/h3>\n  <div class=\"mts-faq-list\">\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>My order hasn't arrived yet. Where is it?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Track your order anytime using the tracking number sent via SMS and email. If tracking shows a delay beyond the estimated window, contact us on WhatsApp or email and we'll follow up with our shipping partner immediately.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>Do you deliver on weekends and public holidays?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Standard carrier shipments go out on business days (Sunday\u2013Thursday); orders placed on Fridays, Saturdays, or public holidays ship the next working day. If you specifically want Friday or Saturday delivery, our weekly metro station pickup (70 EGP, order before Thursday 12:00 noon) or 24-hour express delivery (Cairo & Giza) can get it to you then.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>Do you deliver to all governorates in Egypt?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Yes. We deliver to all 27 governorates in Egypt. Cairo & Giza typically arrive within 3\u20134 business days, and other governorates within 4\u20136 business days depending on location.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>What is 24-hour express delivery?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>An option for Cairo & Giza only, available for single-supplier orders that are fully in stock and under 25kg. The courier fare (80\u2013250 EGP depending on your location and the time of day) is paid in cash directly to the courier, and the order total itself must be paid online in advance (Cash on Delivery isn't available with this option).<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>How does weekly metro station pickup work?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>For just 70 EGP, order before Thursday 12:00 noon and choose a nearby metro station, then collect your order on Friday or Saturday. Available for Cairo & Giza, and Cash on Delivery works with this option too.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>Why don't I see express or weekly pickup as options?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Both options only appear for orders that meet certain conditions (fully in-stock items under the weight limit). If they're not showing, choose standard shipping, or contact us if your order is urgent.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>Do I need to be present to receive my order?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Yes, someone must be at the delivery address to receive and sign for the package. If the courier can't reach you, they'll attempt redelivery or contact you to reschedule.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>Can I change my delivery address after placing an order?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>If your order hasn't been dispatched yet, contact us immediately and we'll update the address. Once the shipment is picked up, address changes may not be possible.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>What should I do if my order arrives damaged?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Inspect your package upon delivery. If you notice any damage, take photos and contact us within 48 hours. We'll arrange a return and send a replacement or process a refund.<\/p><\/div>\n    <\/div>\n\n    <div class=\"mts-faq-item\">\n      <div class=\"mts-faq-q\" onclick=\"mtsToggleFaq(this)\">\n        <span>How are shipping fees calculated?<\/span>\n        <span class=\"mts-faq-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\"><line x1=\"12\" y1=\"5\" x2=\"12\" y2=\"19\" \/><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\" \/><\/svg><\/span>\n      <\/div>\n      <div class=\"mts-faq-a\"><p>Fees depend on distance, weight, and the shipping method you choose. For Cairo & Giza we offer three options: standard shipping, 24-hour express delivery, and weekly metro station pickup at 70 EGP. The exact price and a real delivery date estimate appear next to each option at checkout. Note: some products (like ready-made tanks or items shipped directly by their vendor) don't qualify for free shipping even if your order passes the free-shipping threshold.<\/p><\/div>\n    <\/div>\n\n  <\/div>\n\n  <!-- Contact -->\n  <div class=\"mts-contact-bar\">\n    <p>Have a question about your order or delivery? We're here to help.<\/p>\n    <a href=\"\/contact-us\/\">Contact Us<\/a>\n  <\/div>\n\n<\/div>\n\n\n<script>\nfunction mtsToggleFaq(el) {\n  var item = el.parentElement;\n  var wasActive = item.classList.contains('active');\n  var allItems = document.querySelectorAll('.mts-faq-item');\n  allItems.forEach(function(i) { i.classList.remove('active'); });\n  if (!wasActive) { item.classList.add('active'); }\n}\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery Fast, reliable delivery across Egypt We ship to all governorates in Egypt via Egypt&#8217;s leading logistics providers<\/p>\n","protected":false},"author":197,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-29520","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/29520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/users\/197"}],"replies":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/comments?post=29520"}],"version-history":[{"count":1,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/29520\/revisions"}],"predecessor-version":[{"id":43836,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/29520\/revisions\/43836"}],"wp:attachment":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/media?parent=29520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}