Returns & Refund Policy \u2014 MyTankScape<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,600;1,400&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --bg: #070e12;\n --surface: #0c1a20;\n --border: rgba(0,210,180,0.12);\n --accent: #00d2b4;\n --accent-dim: rgba(0,210,180,0.08);\n --text: #d8e8e5;\n --muted: #6a8f8a;\n --heading: #e8f4f2;\n --rule: rgba(0,210,180,0.15);\n --red: #ff5a3c;\n --red-dim: rgba(255,90,60,0.05);\n --red-border: rgba(255,90,60,0.15);\n --amber: #ffb400;\n --amber-dim: rgba(255,180,0,0.05);\n --amber-border: rgba(255,180,0,0.15);\n }\n\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n html { scroll-behavior: smooth; }\n\n body {\n background: var(--bg);\n color: var(--text);\n font-family: 'DM Sans', sans-serif;\n font-weight: 300;\n line-height: 1.75;\n font-size: 15px;\n min-height: 100vh;\n }\n\n body::before {\n content: '';\n position: fixed;\n inset: 0;\n background:\n radial-gradient(ellipse 80% 50% at 10% 0%, rgba(0,210,180,0.04) 0%, transparent 60%),\n radial-gradient(ellipse 60% 40% at 90% 100%, rgba(0,140,120,0.05) 0%, transparent 60%);\n pointer-events: none;\n z-index: 0;\n }\n\n .page-wrap {\n position: relative;\n z-index: 1;\n max-width: 780px;\n margin: 0 auto;\n padding: 80px 40px 100px;\n }\n\n \/* \u2500\u2500 Header \u2500\u2500 *\/\n .page-header {\n margin-bottom: 64px;\n padding-bottom: 40px;\n border-bottom: 1px solid var(--border);\n }\n\n .brand-tag {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n font-size: 11px;\n font-weight: 500;\n letter-spacing: 0.18em;\n text-transform: uppercase;\n color: var(--accent);\n margin-bottom: 20px;\n }\n .brand-tag::before {\n content: '';\n display: block;\n width: 20px;\n height: 1px;\n background: var(--accent);\n }\n\n h1 {\n font-family: 'Playfair Display', serif;\n font-size: clamp(32px, 5vw, 46px);\n font-weight: 400;\n color: var(--heading);\n line-height: 1.2;\n letter-spacing: -0.02em;\n margin-bottom: 16px;\n }\n h1 em { font-style: italic; color: var(--accent); }\n\n .meta { font-size: 12px; color: var(--muted); letter-spacing: 0.04em; }\n\n \/* \u2500\u2500 TOC \u2500\u2500 *\/\n .toc {\n background: var(--surface);\n border: 1px solid var(--border);\n border-left: 3px solid var(--accent);\n padding: 28px 32px;\n margin-bottom: 60px;\n }\n .toc-title {\n font-size: 10px;\n font-weight: 500;\n letter-spacing: 0.2em;\n text-transform: uppercase;\n color: var(--muted);\n margin-bottom: 16px;\n }\n .toc ol { list-style: none; columns: 2; column-gap: 40px; }\n .toc li { margin-bottom: 6px; break-inside: avoid; }\n .toc a {\n color: var(--text);\n text-decoration: none;\n font-size: 13px;\n transition: color 0.2s;\n display: flex;\n align-items: center;\n gap: 8px;\n }\n .toc a:hover { color: var(--accent); }\n .toc .num { font-size: 10px; color: var(--muted); min-width: 18px; }\n\n \/* \u2500\u2500 Sections \u2500\u2500 *\/\n .section {\n margin-bottom: 52px;\n animation: fadeUp 0.4s ease both;\n }\n @keyframes fadeUp {\n from { opacity: 0; transform: translateY(12px); }\n to { opacity: 1; transform: translateY(0); }\n }\n\n .section-header {\n display: flex;\n align-items: baseline;\n gap: 16px;\n margin-bottom: 18px;\n }\n .section-num { font-size: 11px; color: var(--accent); font-weight: 500; letter-spacing: 0.08em; min-width: 24px; }\n\n h2 {\n font-family: 'Playfair Display', serif;\n font-size: 20px;\n font-weight: 600;\n color: var(--heading);\n letter-spacing: -0.01em;\n line-height: 1.3;\n }\n\n .section-body { padding-left: 40px; }\n\n p { color: var(--text); margin-bottom: 12px; }\n\n ul, ol { padding-left: 20px; margin-bottom: 12px; }\n li { margin-bottom: 6px; color: var(--text); }\n li::marker { color: var(--accent); font-size: 0.7em; }\n\n ol li { counter-increment: none; }\n\n \/* nested list (DOA sub-bullets) *\/\n .section-body ul ul {\n margin-top: 6px;\n margin-bottom: 4px;\n padding-left: 20px;\n }\n .section-body ul ul li::marker { color: var(--muted); }\n\n \/* \u2500\u2500 Callouts \u2500\u2500 *\/\n .callout {\n background: var(--accent-dim);\n border: 1px solid var(--border);\n border-left: 2px solid var(--accent);\n padding: 16px 20px;\n margin: 16px 0;\n font-size: 13.5px;\n }\n .callout.warning {\n background: var(--red-dim);\n border-color: var(--red-border);\n border-left-color: var(--red);\n }\n .callout.amber {\n background: var(--amber-dim);\n border-color: var(--amber-border);\n border-left-color: var(--amber);\n }\n .callout strong { color: var(--heading); font-weight: 500; }\n .callout.warning strong { color: #ff8a74; }\n .callout.amber strong { color: #ffd060; }\n\n \/* \u2500\u2500 Consequence arrow \u2500\u2500 *\/\n .consequence {\n display: flex;\n align-items: flex-start;\n gap: 12px;\n margin: 12px 0;\n padding: 14px 18px;\n background: var(--red-dim);\n border: 1px solid var(--red-border);\n }\n .consequence::before {\n content: '\u2192';\n color: var(--red);\n font-size: 16px;\n line-height: 1.5;\n flex-shrink: 0;\n }\n .consequence p { margin: 0; font-size: 13.5px; color: #ff8a74; font-weight: 500; }\n\n \/* \u2500\u2500 Steps (numbered) \u2500\u2500 *\/\n .steps { list-style: none; padding: 0; counter-reset: step; margin-bottom: 12px; }\n .steps li {\n counter-increment: step;\n display: flex;\n align-items: flex-start;\n gap: 14px;\n margin-bottom: 10px;\n padding: 12px 16px;\n background: var(--surface);\n border: 1px solid var(--border);\n }\n .steps li::before {\n content: counter(step);\n display: flex;\n align-items: center;\n justify-content: center;\n min-width: 22px;\n height: 22px;\n background: var(--accent);\n color: var(--bg);\n font-size: 11px;\n font-weight: 500;\n flex-shrink: 0;\n margin-top: 1px;\n }\n .steps li::marker { display: none; }\n\n \/* \u2500\u2500 Outcome pills \u2500\u2500 *\/\n .outcomes {\n display: flex;\n gap: 10px;\n flex-wrap: wrap;\n margin: 16px 0;\n }\n .outcome {\n padding: 6px 16px;\n font-size: 12px;\n font-weight: 500;\n letter-spacing: 0.06em;\n border: 1px solid;\n }\n .outcome.full { color: var(--accent); border-color: rgba(0,210,180,0.3); background: rgba(0,210,180,0.06); }\n .outcome.partial { color: var(--amber); border-color: rgba(255,180,0,0.3); background: rgba(255,180,0,0.05); }\n .outcome.reject { color: #ff8a74; border-color: var(--red-border); background: var(--red-dim); }\n\n hr.section-rule { border: none; border-top: 1px solid var(--rule); margin: 52px 0; }\n\n \/* \u2500\u2500 Footer \u2500\u2500 *\/\n .page-footer {\n margin-top: 80px;\n padding-top: 32px;\n border-top: 1px solid var(--border);\n display: flex;\n justify-content: space-between;\n align-items: center;\n flex-wrap: wrap;\n gap: 16px;\n }\n .footer-brand { font-family: 'Playfair Display', serif; font-size: 14px; color: var(--muted); }\n .footer-note { font-size: 11px; color: var(--muted); letter-spacing: 0.04em; }\n\n @media (max-width: 600px) {\n .page-wrap { padding: 48px 24px 72px; }\n .toc ol { columns: 1; }\n .section-body { padding-left: 24px; }\n .outcomes { flex-direction: column; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"page-wrap\">\n\n <header class=\"page-header\">\n <div class=\"brand-tag\">MyTankScape<\/div>\n <h1>Returns &<br><em>Refund Policy<\/em><\/h1>\n <p class=\"meta\">Effective upon placing an order \u00b7 Last reviewed MAR 2026<\/p>\n <\/header>\n\n <nav class=\"toc\">\n <div class=\"toc-title\">Contents<\/div>\n <ol>\n <li><a href=\"#s1\"><span class=\"num\">01<\/span> Overview<\/a><\/li>\n <li><a href=\"#s2\"><span class=\"num\">02<\/span> Eligible Refund Cases<\/a><\/li>\n <li><a href=\"#s3\"><span class=\"num\">03<\/span> DOA Requirements<\/a><\/li>\n <li><a href=\"#s4\"><span class=\"num\">04<\/span> Non-Refundable Cases<\/a><\/li>\n <li><a href=\"#s5\"><span class=\"num\">05<\/span> How to Submit a Claim<\/a><\/li>\n <li><a href=\"#s6\"><span class=\"num\">06<\/span> Review Process<\/a><\/li>\n <li><a href=\"#s7\"><span class=\"num\">07<\/span> Refund Processing<\/a><\/li>\n <li><a href=\"#s8\"><span class=\"num\">08<\/span> Anti-Fraud Policy<\/a><\/li>\n <li><a href=\"#s9\"><span class=\"num\">09<\/span> Important Notice<\/a><\/li>\n <\/ol>\n <\/nav>\n\n \n <section class=\"section\" id=\"s1\">\n <div class=\"section-header\">\n <span class=\"section-num\">01<\/span>\n <h2>Overview<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Due to the nature of live aquatic products, all returns and refunds are strictly controlled.<\/p>\n <p>By placing an order on MyTankScape, you agree to this policy.<\/p>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s2\">\n <div class=\"section-header\">\n <span class=\"section-num\">02<\/span>\n <h2>Eligible Refund Cases<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Refunds are <strong style=\"color:var(--heading);\">ONLY<\/strong> applicable in the following cases:<\/p>\n <ul>\n <li>Dead on Arrival (DOA)<\/li>\n <li>Wrong item delivered<\/li>\n <li>Missing quantity<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s3\">\n <div class=\"section-header\">\n <span class=\"section-num\">03<\/span>\n <h2>Dead on Arrival (DOA) \u2013 Requirements<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>To qualify for a DOA claim, you <strong style=\"color:var(--heading);\">MUST:<\/strong><\/p>\n <ul>\n <li>Record a continuous unboxing video starting <strong style=\"color:var(--heading);\">BEFORE<\/strong> opening the package<\/li>\n <li>Clearly show:\n <ul>\n <li>Sealed package<\/li>\n <li>Shipping label<\/li>\n <li>Full unboxing<\/li>\n <li>Condition of fish immediately after opening<\/li>\n <\/ul>\n <\/li>\n <li>Submit your claim within <strong style=\"color:var(--heading);\">2 hours<\/strong> of delivery<\/li>\n <\/ul>\n <div class=\"callout warning\">\n <strong>\u26a0\ufe0f Failure to meet ANY of the above<\/strong> \u2014 claim is automatically rejected.\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s4\">\n <div class=\"section-header\">\n <span class=\"section-num\">04<\/span>\n <h2>Non-Refundable Cases<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Refunds will <strong style=\"color:#ff8a74;\">NOT<\/strong> be issued if:<\/p>\n <ul>\n <li>No valid video proof is provided<\/li>\n <li>Claim submitted after 2 hours<\/li>\n <li>Improper acclimation or handling<\/li>\n <li>Water conditions unsuitable<\/li>\n <li>Customer was unavailable at delivery<\/li>\n <li>Delay caused by customer<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s5\">\n <div class=\"section-header\">\n <span class=\"section-num\">05<\/span>\n <h2>How to Submit a Claim<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ol class=\"steps\">\n <li>Record full unboxing video<\/li>\n <li>Take clear photos (if needed)<\/li>\n <li>Submit claim through your account or support<\/li>\n <li>Wait for review<\/li>\n <\/ol>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s6\">\n <div class=\"section-header\">\n <span class=\"section-num\">06<\/span>\n <h2>Review Process<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ul>\n <li>Claims are reviewed within <strong style=\"color:var(--heading);\">24\u201348 hours<\/strong><\/li>\n <li>Decision is based on:\n <ul>\n <li>Submitted evidence<\/li>\n <li>Shipping condition<\/li>\n <li>Vendor history<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <p style=\"margin-top:16px; font-size:12px; color:var(--muted); text-transform:uppercase; letter-spacing:0.12em;\">Possible outcomes<\/p>\n <div class=\"outcomes\">\n <div class=\"outcome full\">Full Refund<\/div>\n <div class=\"outcome partial\">Partial Refund<\/div>\n <div class=\"outcome reject\">Rejection<\/div>\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s7\">\n <div class=\"section-header\">\n <span class=\"section-num\">07<\/span>\n <h2>Refund Processing<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ul>\n <li>Approved refunds are processed within <strong style=\"color:var(--heading);\">5\u201310 business days<\/strong><\/li>\n <li>Refunds are issued via the original payment method<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s8\">\n <div class=\"section-header\">\n <span class=\"section-num\">08<\/span>\n <h2>Anti-Fraud Policy<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Any attempt to:<\/p>\n <ul>\n <li>Submit false claims<\/li>\n <li>Reuse old videos<\/li>\n <li>Manipulate evidence<\/li>\n <\/ul>\n <div class=\"consequence\">\n <p>Will result in: immediate account suspension, permanent ban, and possible legal action.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s9\">\n <div class=\"section-header\">\n <span class=\"section-num\">09<\/span>\n <h2>Important Notice<\/h2>\n <\/div>\n <div class=\"section-body\">\n <div class=\"callout amber\">\n <ul style=\"list-style:none; padding:0; margin:0;\">\n <li style=\"margin-bottom:6px;\">\ud83d\udc1f <strong>Live fish are sensitive products<\/strong><\/li>\n <li style=\"margin-bottom:6px;\">Survival depends on proper handling after delivery<\/li>\n <li>Customers are responsible for proper acclimation<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n\n <footer class=\"page-footer\">\n <span class=\"footer-brand\">MyTankScape<\/span>\n <span class=\"footer-note\">mytankscape.com \u00b7 Returns & Refund Policy<\/span>\n <\/footer>\n\n<\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy \u2014 MyTankScape MyTankScape Returns &Refund Policy Effective upon placing an order \u00b7 Last reviewed MAR 2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-33822","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/33822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/comments?post=33822"}],"version-history":[{"count":0,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/33822\/revisions"}],"wp:attachment":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/media?parent=33822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

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\n\t\t\t\t\t\n\n\n\n\nReturns & Refund Policy \u2014 MyTankScape<\/title>\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Playfair+Display:ital,wght@0,400;0,600;1,400&family=DM+Sans:wght@300;400;500&display=swap\" rel=\"stylesheet\">\n<style>\n :root {\n --bg: #070e12;\n --surface: #0c1a20;\n --border: rgba(0,210,180,0.12);\n --accent: #00d2b4;\n --accent-dim: rgba(0,210,180,0.08);\n --text: #d8e8e5;\n --muted: #6a8f8a;\n --heading: #e8f4f2;\n --rule: rgba(0,210,180,0.15);\n --red: #ff5a3c;\n --red-dim: rgba(255,90,60,0.05);\n --red-border: rgba(255,90,60,0.15);\n --amber: #ffb400;\n --amber-dim: rgba(255,180,0,0.05);\n --amber-border: rgba(255,180,0,0.15);\n }\n\n *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }\n html { scroll-behavior: smooth; }\n\n body {\n background: var(--bg);\n color: var(--text);\n font-family: 'DM Sans', sans-serif;\n font-weight: 300;\n line-height: 1.75;\n font-size: 15px;\n min-height: 100vh;\n }\n\n body::before {\n content: '';\n position: fixed;\n inset: 0;\n background:\n radial-gradient(ellipse 80% 50% at 10% 0%, rgba(0,210,180,0.04) 0%, transparent 60%),\n radial-gradient(ellipse 60% 40% at 90% 100%, rgba(0,140,120,0.05) 0%, transparent 60%);\n pointer-events: none;\n z-index: 0;\n }\n\n .page-wrap {\n position: relative;\n z-index: 1;\n max-width: 780px;\n margin: 0 auto;\n padding: 80px 40px 100px;\n }\n\n \/* \u2500\u2500 Header \u2500\u2500 *\/\n .page-header {\n margin-bottom: 64px;\n padding-bottom: 40px;\n border-bottom: 1px solid var(--border);\n }\n\n .brand-tag {\n display: inline-flex;\n align-items: center;\n gap: 8px;\n font-size: 11px;\n font-weight: 500;\n letter-spacing: 0.18em;\n text-transform: uppercase;\n color: var(--accent);\n margin-bottom: 20px;\n }\n .brand-tag::before {\n content: '';\n display: block;\n width: 20px;\n height: 1px;\n background: var(--accent);\n }\n\n h1 {\n font-family: 'Playfair Display', serif;\n font-size: clamp(32px, 5vw, 46px);\n font-weight: 400;\n color: var(--heading);\n line-height: 1.2;\n letter-spacing: -0.02em;\n margin-bottom: 16px;\n }\n h1 em { font-style: italic; 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transform: translateY(12px); }\n to { opacity: 1; transform: translateY(0); }\n }\n\n .section-header {\n display: flex;\n align-items: baseline;\n gap: 16px;\n margin-bottom: 18px;\n }\n .section-num { font-size: 11px; color: var(--accent); font-weight: 500; letter-spacing: 0.08em; min-width: 24px; }\n\n h2 {\n font-family: 'Playfair Display', serif;\n font-size: 20px;\n font-weight: 600;\n color: var(--heading);\n letter-spacing: -0.01em;\n line-height: 1.3;\n }\n\n .section-body { padding-left: 40px; }\n\n p { color: var(--text); margin-bottom: 12px; }\n\n ul, ol { padding-left: 20px; margin-bottom: 12px; }\n li { margin-bottom: 6px; color: var(--text); }\n li::marker { color: var(--accent); font-size: 0.7em; }\n\n ol li { counter-increment: none; }\n\n \/* nested list (DOA sub-bullets) *\/\n .section-body ul ul {\n margin-top: 6px;\n margin-bottom: 4px;\n padding-left: 20px;\n }\n .section-body ul ul li::marker { color: var(--muted); }\n\n \/* \u2500\u2500 Callouts \u2500\u2500 *\/\n .callout {\n background: var(--accent-dim);\n border: 1px solid var(--border);\n border-left: 2px solid var(--accent);\n padding: 16px 20px;\n margin: 16px 0;\n font-size: 13.5px;\n }\n .callout.warning {\n background: var(--red-dim);\n border-color: var(--red-border);\n border-left-color: var(--red);\n }\n .callout.amber {\n background: var(--amber-dim);\n border-color: var(--amber-border);\n border-left-color: var(--amber);\n }\n .callout strong { color: var(--heading); font-weight: 500; }\n .callout.warning strong { color: #ff8a74; }\n .callout.amber strong { color: #ffd060; }\n\n \/* \u2500\u2500 Consequence arrow \u2500\u2500 *\/\n .consequence {\n display: flex;\n align-items: flex-start;\n gap: 12px;\n margin: 12px 0;\n padding: 14px 18px;\n background: var(--red-dim);\n border: 1px solid var(--red-border);\n }\n .consequence::before {\n content: '\u2192';\n color: var(--red);\n font-size: 16px;\n line-height: 1.5;\n flex-shrink: 0;\n }\n .consequence p { margin: 0; font-size: 13.5px; color: #ff8a74; font-weight: 500; }\n\n \/* \u2500\u2500 Steps (numbered) \u2500\u2500 *\/\n .steps { list-style: none; padding: 0; counter-reset: step; margin-bottom: 12px; }\n .steps li {\n counter-increment: step;\n display: flex;\n align-items: flex-start;\n gap: 14px;\n margin-bottom: 10px;\n padding: 12px 16px;\n background: var(--surface);\n border: 1px solid var(--border);\n }\n .steps li::before {\n content: counter(step);\n display: flex;\n align-items: center;\n justify-content: center;\n min-width: 22px;\n height: 22px;\n background: var(--accent);\n color: var(--bg);\n font-size: 11px;\n font-weight: 500;\n flex-shrink: 0;\n margin-top: 1px;\n }\n .steps li::marker { display: none; }\n\n \/* \u2500\u2500 Outcome pills \u2500\u2500 *\/\n .outcomes {\n display: flex;\n gap: 10px;\n flex-wrap: wrap;\n margin: 16px 0;\n }\n .outcome {\n padding: 6px 16px;\n font-size: 12px;\n font-weight: 500;\n letter-spacing: 0.06em;\n border: 1px solid;\n }\n .outcome.full { color: var(--accent); border-color: rgba(0,210,180,0.3); background: rgba(0,210,180,0.06); }\n .outcome.partial { color: var(--amber); border-color: rgba(255,180,0,0.3); background: rgba(255,180,0,0.05); }\n .outcome.reject { color: #ff8a74; border-color: var(--red-border); background: var(--red-dim); }\n\n hr.section-rule { border: none; border-top: 1px solid var(--rule); margin: 52px 0; }\n\n \/* \u2500\u2500 Footer \u2500\u2500 *\/\n .page-footer {\n margin-top: 80px;\n padding-top: 32px;\n border-top: 1px solid var(--border);\n display: flex;\n justify-content: space-between;\n align-items: center;\n flex-wrap: wrap;\n gap: 16px;\n }\n .footer-brand { font-family: 'Playfair Display', serif; font-size: 14px; color: var(--muted); }\n .footer-note { font-size: 11px; color: var(--muted); letter-spacing: 0.04em; }\n\n @media (max-width: 600px) {\n .page-wrap { padding: 48px 24px 72px; }\n .toc ol { columns: 1; }\n .section-body { padding-left: 24px; }\n .outcomes { flex-direction: column; }\n }\n<\/style>\n<\/head>\n<body>\n<div class=\"page-wrap\">\n\n <header class=\"page-header\">\n <div class=\"brand-tag\">MyTankScape<\/div>\n <h1>Returns &<br><em>Refund Policy<\/em><\/h1>\n <p class=\"meta\">Effective upon placing an order \u00b7 Last reviewed MAR 2026<\/p>\n <\/header>\n\n <nav class=\"toc\">\n <div class=\"toc-title\">Contents<\/div>\n <ol>\n <li><a href=\"#s1\"><span class=\"num\">01<\/span> Overview<\/a><\/li>\n <li><a href=\"#s2\"><span class=\"num\">02<\/span> Eligible Refund Cases<\/a><\/li>\n <li><a href=\"#s3\"><span class=\"num\">03<\/span> DOA Requirements<\/a><\/li>\n <li><a href=\"#s4\"><span class=\"num\">04<\/span> Non-Refundable Cases<\/a><\/li>\n <li><a href=\"#s5\"><span class=\"num\">05<\/span> How to Submit a Claim<\/a><\/li>\n <li><a href=\"#s6\"><span class=\"num\">06<\/span> Review Process<\/a><\/li>\n <li><a href=\"#s7\"><span class=\"num\">07<\/span> Refund Processing<\/a><\/li>\n <li><a href=\"#s8\"><span class=\"num\">08<\/span> Anti-Fraud Policy<\/a><\/li>\n <li><a href=\"#s9\"><span class=\"num\">09<\/span> Important Notice<\/a><\/li>\n <\/ol>\n <\/nav>\n\n \n <section class=\"section\" id=\"s1\">\n <div class=\"section-header\">\n <span class=\"section-num\">01<\/span>\n <h2>Overview<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Due to the nature of live aquatic products, all returns and refunds are strictly controlled.<\/p>\n <p>By placing an order on MyTankScape, you agree to this policy.<\/p>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s2\">\n <div class=\"section-header\">\n <span class=\"section-num\">02<\/span>\n <h2>Eligible Refund Cases<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Refunds are <strong style=\"color:var(--heading);\">ONLY<\/strong> applicable in the following cases:<\/p>\n <ul>\n <li>Dead on Arrival (DOA)<\/li>\n <li>Wrong item delivered<\/li>\n <li>Missing quantity<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s3\">\n <div class=\"section-header\">\n <span class=\"section-num\">03<\/span>\n <h2>Dead on Arrival (DOA) \u2013 Requirements<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>To qualify for a DOA claim, you <strong style=\"color:var(--heading);\">MUST:<\/strong><\/p>\n <ul>\n <li>Record a continuous unboxing video starting <strong style=\"color:var(--heading);\">BEFORE<\/strong> opening the package<\/li>\n <li>Clearly show:\n <ul>\n <li>Sealed package<\/li>\n <li>Shipping label<\/li>\n <li>Full unboxing<\/li>\n <li>Condition of fish immediately after opening<\/li>\n <\/ul>\n <\/li>\n <li>Submit your claim within <strong style=\"color:var(--heading);\">2 hours<\/strong> of delivery<\/li>\n <\/ul>\n <div class=\"callout warning\">\n <strong>\u26a0\ufe0f Failure to meet ANY of the above<\/strong> \u2014 claim is automatically rejected.\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s4\">\n <div class=\"section-header\">\n <span class=\"section-num\">04<\/span>\n <h2>Non-Refundable Cases<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Refunds will <strong style=\"color:#ff8a74;\">NOT<\/strong> be issued if:<\/p>\n <ul>\n <li>No valid video proof is provided<\/li>\n <li>Claim submitted after 2 hours<\/li>\n <li>Improper acclimation or handling<\/li>\n <li>Water conditions unsuitable<\/li>\n <li>Customer was unavailable at delivery<\/li>\n <li>Delay caused by customer<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s5\">\n <div class=\"section-header\">\n <span class=\"section-num\">05<\/span>\n <h2>How to Submit a Claim<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ol class=\"steps\">\n <li>Record full unboxing video<\/li>\n <li>Take clear photos (if needed)<\/li>\n <li>Submit claim through your account or support<\/li>\n <li>Wait for review<\/li>\n <\/ol>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s6\">\n <div class=\"section-header\">\n <span class=\"section-num\">06<\/span>\n <h2>Review Process<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ul>\n <li>Claims are reviewed within <strong style=\"color:var(--heading);\">24\u201348 hours<\/strong><\/li>\n <li>Decision is based on:\n <ul>\n <li>Submitted evidence<\/li>\n <li>Shipping condition<\/li>\n <li>Vendor history<\/li>\n <\/ul>\n <\/li>\n <\/ul>\n <p style=\"margin-top:16px; font-size:12px; color:var(--muted); text-transform:uppercase; letter-spacing:0.12em;\">Possible outcomes<\/p>\n <div class=\"outcomes\">\n <div class=\"outcome full\">Full Refund<\/div>\n <div class=\"outcome partial\">Partial Refund<\/div>\n <div class=\"outcome reject\">Rejection<\/div>\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s7\">\n <div class=\"section-header\">\n <span class=\"section-num\">07<\/span>\n <h2>Refund Processing<\/h2>\n <\/div>\n <div class=\"section-body\">\n <ul>\n <li>Approved refunds are processed within <strong style=\"color:var(--heading);\">5\u201310 business days<\/strong><\/li>\n <li>Refunds are issued via the original payment method<\/li>\n <\/ul>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s8\">\n <div class=\"section-header\">\n <span class=\"section-num\">08<\/span>\n <h2>Anti-Fraud Policy<\/h2>\n <\/div>\n <div class=\"section-body\">\n <p>Any attempt to:<\/p>\n <ul>\n <li>Submit false claims<\/li>\n <li>Reuse old videos<\/li>\n <li>Manipulate evidence<\/li>\n <\/ul>\n <div class=\"consequence\">\n <p>Will result in: immediate account suspension, permanent ban, and possible legal action.<\/p>\n <\/div>\n <\/div>\n <\/section>\n\n <hr class=\"section-rule\">\n\n \n <section class=\"section\" id=\"s9\">\n <div class=\"section-header\">\n <span class=\"section-num\">09<\/span>\n <h2>Important Notice<\/h2>\n <\/div>\n <div class=\"section-body\">\n <div class=\"callout amber\">\n <ul style=\"list-style:none; padding:0; margin:0;\">\n <li style=\"margin-bottom:6px;\">\ud83d\udc1f <strong>Live fish are sensitive products<\/strong><\/li>\n <li style=\"margin-bottom:6px;\">Survival depends on proper handling after delivery<\/li>\n <li>Customers are responsible for proper acclimation<\/li>\n <\/ul>\n <\/div>\n <\/div>\n <\/section>\n\n <footer class=\"page-footer\">\n <span class=\"footer-brand\">MyTankScape<\/span>\n <span class=\"footer-note\">mytankscape.com \u00b7 Returns & Refund Policy<\/span>\n <\/footer>\n\n<\/div>\n<\/body>\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns & Refund Policy \u2014 MyTankScape MyTankScape Returns &Refund Policy Effective upon placing an order \u00b7 Last reviewed MAR 2026<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"wpai_generated_summary":"","footnotes":""},"class_list":["post-33822","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack-related-posts":[],"jetpack_likes_enabled":false,"_links":{"self":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/33822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/comments?post=33822"}],"version-history":[{"count":0,"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/pages\/33822\/revisions"}],"wp:attachment":[{"href":"https:\/\/mytankscape.com\/en\/wp-json\/wp\/v2\/media?parent=33822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}