Smart Control Systems
Lighting
Filtration
Heaters
Chiller & Cooling Fans
Thermometers
Water Pumps
Air Pumps
Wavemaker
Low-Tech Plants
Medium-Tech plants
High-Tech Plants
CO2 Diffusers
Soil & Substrate
Driftwood & Rocks
Caves & Clays
Filter Media, Sponge & Replacement Parts
Tubing & Connectors
Shipping & Delivery
Fast, reliable delivery across Egypt
We ship to all governorates in Egypt via Egypt's leading logistics providers with nationwide coverage and real-time tracking.
Orders within Cairo & Giza are typically delivered within 3–4 business days via our courier, and other governorates within 4–6 business days depending on location. Orders containing items from more than one supplier may need an extra day or two to be consolidated before shipping. For Cairo & Giza customers, we also offer 24-hour express delivery and a weekly metro station pickup at a reduced cost — details below. We accept Cash on Delivery (COD) and online payment depending on the shipping method chosen. The exact delivery date and available payment methods are shown at checkout based on your delivery address and order contents.
How It Works
Place Your Order
Browse our store, add items to your cart, and complete checkout with COD or online payment.
Order Confirmation
Receive an order confirmation via email and SMS with your order details and tracking number.
Track Your Shipment
Use your tracking number to follow your order in real time via tracking page or SMS link.
Receive & Inspect
Our courier delivers to your door. Inspect the package upon delivery and confirm receipt.
Delivery Timeframes
| Destination | Estimated Delivery |
|---|---|
| Cairo & Giza (standard shipping) | 3–4 business days |
| Other governorates | 4–6 business days |
| Cairo & Giza — express scooter delivery | Within 24 hours |
| Cairo & Giza — metro station pickup | Next Friday or Saturday (depending on order date) |
Delivery times start from order dispatch, not placement. Orders placed on weekends or public holidays are dispatched on the next working day. The exact computed delivery date for your order appears next to each shipping method at checkout.
Extra delivery options for Cairo & Giza
For Cairo & Giza orders from a single, fully in-stock supplier, two extra options appear automatically at checkout:
24-hour express delivery (scooter): via an Uber/Didi/inDrive courier. The trip fare (80–250 EGP, depending on your area and time of day) is paid to the courier directly in cash on delivery, while the order total itself is paid in advance online (card/wallet/Fawry or an InstaPay transfer) — Cash on Delivery is not available with this option, since the courier only collects their own fare.
Weekly metro station pickup: only 70 EGP. Order before Thursday 12:00 noon and pick up your order on Friday or Saturday from one of our available metro stations.
Cash on Delivery
You can pay in cash at the time of delivery. Collection fee: 10 EGP, or 1% for orders over 1,000 EGP, capped at 20 EGP - non-refundable. Fees vary by address and weight, and may change if the order is modified.
Cash on Delivery is available with shipping via a carrier or metro station pickup.
Cash on Delivery is not available in the following cases:
- If you choose express delivery - the courier fare is paid in cash directly to the courier, and the order total must be paid online in advance.
- If your total open orders exceed 5,000 EGP.
- Some marketplace items from third-party sellers may not accept Cash on Delivery - if your cart contains one of those items, the option disappears for the whole order, not just that item.
- A history of cancellations or delivery refusals may disable this option for future orders.
Returns & Exchanges
If you receive a defective, damaged, or incorrect item, contact us within 48 hours of delivery. We'll arrange a return pickup at no extra cost.
For returns to be accepted:
- Product must be in its original, unused condition with all packaging intact.
- All accessories, manuals, and any free gifts included with the order must be returned.
- Order confirmation or receipt required as proof of purchase.
Once we receive and inspect the returned item, your refund or exchange is processed within 7–14 business days. Refunds are issued via the original payment method. For COD orders, refunds are processed via bank transfer or Vodafone Cash.
For hygiene and safety reasons: opened fish food, water treatments, live products, and any item marked as non-returnable on the product page cannot be returned.
Frequently Asked Questions
Track your order anytime using the tracking number sent via SMS and email. If tracking shows a delay beyond the estimated window, contact us on WhatsApp or email and we'll follow up with our shipping partner immediately.
Standard carrier shipments go out on business days (Sunday–Thursday); orders placed on Fridays, Saturdays, or public holidays ship the next working day. If you specifically want Friday or Saturday delivery, our weekly metro station pickup (70 EGP, order before Thursday 12:00 noon) or 24-hour express delivery (Cairo & Giza) can get it to you then.
Yes. We deliver to all 27 governorates in Egypt. Cairo & Giza typically arrive within 3–4 business days, and other governorates within 4–6 business days depending on location.
An option for Cairo & Giza only, available for single-supplier orders that are fully in stock and under 25kg. The courier fare (80–250 EGP depending on your location and the time of day) is paid in cash directly to the courier, and the order total itself must be paid online in advance (Cash on Delivery isn't available with this option).
For just 70 EGP, order before Thursday 12:00 noon and choose a nearby metro station, then collect your order on Friday or Saturday. Available for Cairo & Giza, and Cash on Delivery works with this option too.
Both options only appear for orders that meet certain conditions (fully in-stock items under the weight limit). If they're not showing, choose standard shipping, or contact us if your order is urgent.
Yes, someone must be at the delivery address to receive and sign for the package. If the courier can't reach you, they'll attempt redelivery or contact you to reschedule.
If your order hasn't been dispatched yet, contact us immediately and we'll update the address. Once the shipment is picked up, address changes may not be possible.
Inspect your package upon delivery. If you notice any damage, take photos and contact us within 48 hours. We'll arrange a return and send a replacement or process a refund.
Fees depend on distance, weight, and the shipping method you choose. For Cairo & Giza we offer three options: standard shipping, 24-hour express delivery, and weekly metro station pickup at 70 EGP. The exact price and a real delivery date estimate appear next to each option at checkout. Note: some products (like ready-made tanks or items shipped directly by their vendor) don't qualify for free shipping even if your order passes the free-shipping threshold.
